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Q : How do I find my Windows product key?

A : Windows 8.1 and Windows 10

The product key is located inside the product packaging, on the receipt or confirmation page for a digital purchase or in a confirmation e-mail that shows you purchased Windows. If you purchased a digital copy from Microsoft Store, you can locate your product key in your Account under Digital Content.


Q : I am having trouble downloading, what else should I do?

A : Some pop up blocker and firewall programs, as well as proxy servers, may prevent communication with our server. If you utilize these types of applications, you may need to disable them. Please check your system for and disable any of the following and remember to turn them back on when you’re done:

Q : I’ve downloaded an ISO file, now what?

A : You can use the ISO file to create bootable media for installation or recovery. You can also install Windows on your current device by opening the ISO file, selecting the Setup and following the instructions.

To create bootable media such as a bootable USB drive or DVD, you will need an ISO burning or mounting software. We recommend always using a blank USB or blank DVD because contents may be deleted when creating a bootable image.

Q : What do I do if the Virtual Desktop rejects my password?

A : Please log out of the LinguisTech website and visit to reset your password. Enter the email address for your account on this page, and you will receive an email with a link to reset your password. You may reuse the same password you were already using.

Q : I was disconnected while working on the Virtual Desktop. What do I do?

A : Usually the Remote Desktop Connection software will try to reconnect. All you need to do is wait if it says it is trying to reconnect. This may happen if you close the lid on your laptop, or if the computer is sitting idle for too long. You have up to one hour after being disconnected before your session is logged off and work is lost.

Q : Where do I log in to SuccessFactors?

A : The precise URL of your SuccessFactors login page depends on your company’s technical requirements. For security reasons, we are currently unable to tell you the exact URL associated with your company. You should have received an email in the past with your login credentials and an appropriate link. If you cannot locate the email, please contact the individuals within your company with access to the Support Portal to obtain the exact web address used by your company, or try one of the links below.

Q : I don’t know my Company ID. Where can I find it?

A : Your Company ID is a short string of characters or an abbreviation—like a “username” for your company. All users at your company share the same Company ID, so you may be able to get your Company ID from a colleague who also uses SuccessFactors. Or, if there’s a link to SuccessFactors on your company’s intranet, it may have the Company ID already included so you won’t need to enter it.

Q : I’m locked out of my account. Can you help me?

A : To reset a locked account, please contact the individuals within your company with access to the Support Portal

Q : I get an error message when I open Word. How do I fix that?

A : There are some corrupted template files in your profile. It will not prevent you from working or saving your documents. Please contact us so that we can remove the corrupted files for you.

Q : Can I install a program on the Virtual Desktop?

A : We strive to make the Virtual Desktop as complete as possible. Users are prevented from installing other software on the Virtual Desktop in order to:

Prevent potential conflicts with already installed software;

Prevent spyware and other potentially unwanted programs from impacting system performance;

Ensure that you are always able to use the programs you need, since you may occasionally be reassigned to another Virtual Desktop.

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